The Problem

Reducing Intervention Times and Improving Performance

The manual management of gaming devices caused operational inefficiencies, slowing down monitoring and maintenance of the machines.
The lack of a remote control solution increased intervention times in case of malfunctions.
The absence of business intelligence tools limited the ability to analyze strategic data to optimize device performance and support business decisions.
Furthermore, compliance with Italian regulations required a reliable and up-to-date system capable of ensuring traceability and data security.

The Results

Operational Efficiency and System Scalability

✔ Reduction in response times, improving operational efficiency and ensuring faster reaction to gaming device malfunctions;
✔ Increased efficiency, thanks to the digitalization of inventory processes and operator management;
✔ Enhanced system scalability, allowing integration of new devices without impacting performance;
✔ Full regulatory compliance, with complete adherence to Italian gambling regulations and improved security of operational data.